HEI’s core convictions, captured in our Mission, Vision and Values, are the result of a series of multi-level collaborative sessions with a cross section of associates across our company. These statements serve as HEI’s transcendent credo...as well as day-to-day guidelines...for achieving higher standards of personal interaction, two-way communication, professional excellence and collective success.
By owning and operating first class full service hotels and resorts, we provide comfort and hospitality for those away from home, while building meaningful relationships, embracing social responsibility, fostering growth in our associates and creating long term value in our real estate.
We are a cohesive, socially responsible team creating a legacy as the leading private hospitality investment and operating company, recognized by our associates, guests and investors as continually setting a higher standard of excellence.
Team Environment of Passion and Enthusiasm
- We respect the balance between family and work
- We recognize achievements; celebrate successes
- We provide the resources and tools essential for success
- We embrace the value of diversity
- We interact honestly and respectfully
- We meet our commitments
- We communicate freely and openly
- We always check that it feels morally right
- We encourage creative thinking
- We capitalize on new ideas
- We take measured risks, allowing “freedom within the framework”
- We identify and share best practices
- We support our local and global Communities through active involvement
- We make Associate wellness and development our priority
- We encourage Relationships with suppliers and guests that support sustainability
- We promote Environmentally sustainable business practices
Commitment to Excellence
- We achieve superior investment returns
- We are the preferred hospitality employer
- We build loyalty by delivering on guest, associate, and brand expectations