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"To go from the industry's 30th largest Management Company to the 7th in two years does not
happen by accident. That's where HEI's synergies as an owner/operator with ready capital really make
a difference. We can invest in and optimize properties for the long-term because we have the
knowledge, the experience, the financial resources, and most of all, the passion
to make it happen."
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Operations Team Leaders: Glenn Tuckman
Glenn E. Tuckman, Senior Vice President of Operations & Asset Management, is responsible
for overseeing the discipline direction of Rooms, Food and Beverage, Engineering, Energy,
Recreation, Operational Planning and Asset Management.
Professional Experience
Prior to joining HEI, Glenn was president of PHR/Gold Key Resorts where he helped
strategically reposition and optimize a multi-branded hotel, resort, restaurant and
timeshare management company, doubling revenues in two years.
Earlier in his career, as Senior Vice President, North American Hotel Operations for Starwood Hotels
and Resorts, Tuckman, and his team, received recognition for it's innovative training, programs and
product reengineering including The WestinWORKOUT, the Sheraton Sweet Sleeper Crib, the Westin
Heavenly Bath, ABC's of Housekeeping, and the Westin Heavenly Bed. The Heavenly Bed, introduced in
1999, quickly became identified as the new standard against which every new hotel bed is compared.
During his tenure, he created an energy department which was responsible for a billion-dollar energy
deal, largest of its kind, that protected the North American assets of Starwood against the
volatility in the Energy Market. In 2001 Starwood received the coveted Energy Star Partner or the
Year award for the hospitality industry. During Mr. Tuckman's tenure with Starwood several new Food
and Beverage programs including Sheraton's Cuisine Essential, Westin Style and WineBuzz were rolled
out to drive performance through server knowledge, quality ingredients, and recognized value. In
1999, Mr. Tuckman created the spa division which included 31 locations. These programs were directly
responsible for an average brand increase of 12% in guest satisfaction from 1999 to 2002.
Education and Affiliations
BS, Cornell University School of Hotel Administration
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