CREATING THE HIGHEST HOTEL REAL ESTATE VALUE BY DEVELOPING AND REWARDING OUR GREATEST ASSET - OUR PEOPLE.
At HEI, we recognize our people are the hallmark of our success. Thanks to all of our associates, today HEI manages a $12 billion portfolio of leading full-service branded hotels and luxury and lifestyle independent hotels. We are the acknowledged experts on upper-upscale, luxury, and premium select-serve hotels in urban, super-suburban, and destination locations.
Plain and simple, we add more value to real estate by investing in our people. That investment has resulted in enormous individual and collective company success. Against our commitment to our people, HEI consistently has achieved some of the highest associate satisfaction scores in the industry. We succeed by creating the look, the programming, and the marketing support that make our hotels the place guests want to be, while at the same time employing a proven set of proprietary software tools to track and manage performance targets. It is a true combination of Art and Science that adds real value for owners.
RESOURCES THAT CHANGE THE GAME.
HEI’s dedicated teams are experts in creating the style, mood, and vibe of a hotel. Our resources include talented professionals who provide everything from design, construction, and marketing leadership to legal, payroll, and F&B know-how.
TOOLS THAT MAKE A DIFFERENCE.
Our core talent lies in Revenue Management and Profit Contribution. Our success is driven by a full complement of proprietary software tools to set and exceed targets in every key operational area.
THE ART OF CUSTOMER EXPERIENCE.
There is an Art to understanding customers and trends and then being able to program a hotel by creating the look and atmosphere that will work in a particular environment. We excel in creating the hotels and experiences high-value guests seek out.